Sir,
I the undersigned am narrating a case of broken astrological gem stone by a reputed jeweler of Pune. That I have purchased a gem stone of 3.5 carat named “Cats Eye” from one of my astrologer duly tested & certified by gemologist. I have given the same to the jeweler for getting installed in a gold ring purchased from him. The jeweler installed the aforesaid gem stone and delivered to me. After wearing the ring, a part of the installed gem stone automatically came out within 36 hours of wearing. After the misfortune I thoroughly inspected the ring as well as the broken gem stone & confirmed that the gem stone got chipped at the time of installation which was manipulated accordingly and delivered.

Subsequently I approached the jeweler and revealed the chipped stone with a part inside the body of the gold ring and another part which automatically came out. After inspecting the ring and the stone they have assured to get it repaired / replaced and in view of that a ‘Repair Challan’ was given to the undersigned. 

The very next day the manager of the jeweler’s shop summoned me and ordered to hand over the ‘Repair Challan’ issued earlier to him, and take away the gold ring alongwith the broken gem stone without carrying out any repair as well as replacement of stone. The ‘Repair Challan’ was not dispensed by me and consequently I did not collect the ring alongwith the broken gem stone. I sympathetically requested the manager to abide by the promise made earlier & it is regretted that my request went in to a deaf ear. I tried to convince that I did not meet with any sort of accident and the gold ring is unhurt for reasons what’s ever, then how a part of a stone can come out automatically? The manager in return replied in front of my witness that the shop is not responsible for any sort of damage for the goods delivered and taken out. He also alleged that the customer should get satisfied & check every parameters before leaving the shop. Now being a client I can visually satisfy myself without knowing the technicalities as it needs all sort of apparatus & expertise which is practically not practiced by the customers.     

In view of the above it is therefore requested to direct whether the case can be taken up with the ‘Consumer Forum’ for breach of trust by the jeweler. Verdict of court conceded earlier if any may kindly be forwarded.

Thanking you in anticipation,

Yours truly,
Debashish Chakraborty

Dt 		: 	20 Sep 2012.
Place	:	Pune 32.                   

Dear Debashish, 

Primarily, it seems (as per your version) that the gem-stone (cats’ eye) got broken away at the time of installation. It may have happened because the gem stone was put into the ring with acute pressure and callousness by the artisan at jewellery shop. However, before you finalize your decision to contest this case, the burden to prove your version lies upon you. 

To simplify: 
1. Can you produce the invoice proving purchase of that gemstone “cats-eye” from that jeweller? 
2. Can you produce any invoice or document proving the fact that it has been installed by that very jeweller? 
3. Can you prove the fact that the ring delivered was already installed with a broken cats-eye? 
4. Have you checked the ring at the time of taking delivery and found it fit to be worn and has already endorsed in positive on the receipt. (Since after 36 hours this misfortune happened)   
5. Can you prove that they have agreed to repair or replace the said gem-stone subsequently? 

In my opinion, to strengthen your case, you can take assistance of any govt. approved/ authorised gem testing laboratory. The laboratory may help in understanding and proving as to how and in what circumstances this gem stone (cats-eye) got chipped.          

Steps to be taken: 

(i) Serve the jeweller with a “legal notice” pointing out callousness in installing the gem-stone and subsequently refusing to repair or replace the same. 
(ii) Take assistance from any govt. approved/ authorised laboratory, proving the reasons as in what circumstances this "cats-eye" got chipped.  
(iii) Preserve all invoices including repair invoice issued by the jeweller and copy(ies) of all communication along with postal receipt cautiously. 

In case you need further assistance feel free to contact me at hmukherjee@live.com

Regards, 

Himadri Mukherjee
M: +91-9810964822
E: hmukherjee@live.com


 

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